Payment and Refund Policy
Last updated: 17 September 2026
Scope of the Policy and the Products or Services It Covers
This Payment and Refund Policy applies to all purchases of courses and related services offered through articlezonki. These include professional training programmes on video operation, live signal management, content distribution, camera work, and the creation of reliable high-quality feeds for news programmes and television broadcasting. The policy covers both one-time course purchases and any subscription-based access to training materials or live sessions. It governs transactions made by customers located in the United Kingdom and is designed to comply with UK consumer protection legislation.
Prices, Currencies, Taxes, and Any Additional Charges
All prices are displayed in British Pounds Sterling (GBP) and include value added tax (VAT) at the prevailing UK rate unless otherwise stated. Additional charges may apply for optional extras such as printed course materials, certification fees, or extended access periods. These charges are clearly shown at the checkout stage before payment is authorised. articlezonki reserves the right to adjust prices for future enrolments, but existing bookings remain at the price confirmed at the time of purchase.
Accepted Payment Methods, Payment Authorisation, and Payment Security
We accept major credit and debit cards, bank transfers, and approved third-party payment processors. Payment is authorised at the time of booking and is processed securely through encrypted connections. articlezonki does not store card details. Authorisation confirms that funds are available, but the actual charge occurs once the order is confirmed. Customers will receive an email receipt detailing the transaction.
Order, Booking, or Service Confirmation and When a Contract Is Formed
A contract is formed when we send a confirmation email following successful payment. This email summarises the course details, start date, access instructions, and total amount paid. Until this confirmation is issued, no contract exists and any pre-authorised amounts may be released. Bookings for live sessions are subject to availability and are confirmed only after payment clears.
Cancellation Rights and Applicable Cancellation Periods
Under UK consumer law, customers have a 14-day cooling-off period from the date of the confirmation email during which they may cancel without providing a reason. This right does not apply once digital content has been accessed or downloaded, or once a live session has commenced. To cancel within this period, contact us via the details on our Contacts page.
Refund Eligibility, Exclusions, and Non-Refundable Items or Services
Refunds are available for cancellations made within the 14-day period provided no substantial course content has been accessed. Non-refundable items include partially completed courses, live session attendances, and any promotional or discounted bundles where the discount was conditional on full participation. Refunds are not granted for change of mind after the cooling-off period or for failure to meet personal study expectations.
The Step-by-Step Procedure and Information Required to Request a Refund
To request a refund, email [email protected] with your order number, full name, and a clear statement of the reason for cancellation. Include any supporting details such as the date of purchase. Requests must be submitted within the applicable time limits. We acknowledge receipt within two working days and may request additional verification.
Inspection, Approval, Rejection, and Notification of the Refund Decision
Each request is reviewed against the eligibility criteria within ten working days. You will be notified by email of the decision, including any reasons for rejection. Approved refunds are processed promptly; rejected requests include an explanation and information on any available appeal or alternative resolution.
Refund Method, Processing Time, and When Funds Should Reach the Customer
Refunds are issued to the original payment method. Processing typically takes five to ten working days after approval, though bank transfer refunds may vary by institution. Customers are advised to allow up to fourteen days for funds to appear in their account. If a refund is not received within this timeframe, please contact [email protected].
Special Rules for Digital Content, Subscriptions, Services, or Promotional Offers Where Relevant
Digital course materials are considered delivered once access is granted, limiting cancellation rights thereafter. Subscription renewals are charged automatically unless cancelled at least seven days before the renewal date. Promotional offers are subject to their own terms and are generally non-refundable once redeemed.
Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud
Failed payments must be resolved within seven days to secure a booking. Duplicate charges are investigated and refunded automatically where confirmed. Chargebacks are treated as cancellations and may result in restricted future access. Suspected fraudulent activity leads to immediate account suspension pending verification with +44 20 3411 9981.
Mandatory Consumer Rights in the Target Country That the Policy Cannot Exclude
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015, Consumer Contracts Regulations 2013, or UK GDPR and the Data Protection Act 2018. These rights include remedies for faulty services and the right to cancel distance contracts within the cooling-off period where applicable.
Contact Route, Policy Changes, and Last-Updated Date
For questions about this policy or to make a request, use the contact form on our Contacts page or email [email protected]. articlezonki may update this policy to reflect changes in law or business practice. The current version is dated 17 September 2026 and replaces all previous versions. Continued use of the site after updates constitutes acceptance of the revised terms.